Refund Policy

Return Policy

We offer a 30-day return window starting from the day you receive your item. To be eligible, your item must be in its original condition—unworn or unused, with tags, and in the original packaging. Proof of purchase (e.g., a receipt) is also required.

To start a return, contact us at mohammednayem792@gmail.com. Once your return is approved, we’ll send you a return shipping label along with instructions. Please do not send items back without contacting us first, as they will not be accepted.
Returns should be sent to:

For any questions, feel free to reach us at mohammednayem792@gmail.com.

Damages or Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care items (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

If you’re unsure about a specific item, please reach out before initiating a return.

Exchanges

Need something else? The quickest solution is to return your original item and place a new order after your return is approved.

EU Customers – 14-Day Right of Withdrawal

If your order is shipped to the European Union, you’re entitled to cancel or return your order within 14 days for any reason—no justification needed. Items must still be in their original condition, with tags and packaging, and you must provide proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the refund status. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to complete the transaction.

If it's been more than 15 business days since your refund was approved and you haven’t received it, please contact us.